Welcome to Heaven Dove (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit heavendove.net (the “Website”) or communicate with us through info@heavendove.net.
By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect information that helps us operate, improve, and provide our services.
1.1 Personal Information
When you make a purchase, register on our Website, or contact us, we may collect:
- Full name
- Email address
- Shipping address
- Phone number
- Payment details (processed securely via third-party payment processors; we do not store credit card information)
1.2 Non-Personal Information
We may automatically collect:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Referring URLs
- Device information
- Cookies and tracking data
This data helps improve site performance and user experience.
2. How We Use Your Information
We use the collected data for the following purposes:
- To process and fulfill orders
- To send order confirmations, updates, and customer support emails
- To improve Website functionality, user experience, and product offerings
- To personalize your experience
- To detect and prevent fraud
- To comply with legal obligations
- To send marketing and promotional emails (only with your consent)
3. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Deliver personalized ads (via Google, Facebook, etc.)
You may disable cookies in your browser settings, but some features may not function correctly.
4. Third-Party Services
We may share your information with trusted third parties, including but not limited to:
4.1 Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Shipping companies
- Analytics tools (e.g., Google Analytics)
- Email marketing platforms
These providers only receive the information required to perform their services.
4.2 Advertising Partners
We may use tools such as:
- Facebook Pixel
- Google Ads
- TikTok Pixel
These help deliver targeted ads based on browsing behavior.
We do not sell, trade, or rent your personal data to third parties.
5. Data Security
We implement strict administrative, technical, and physical security measures to protect your personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Request corrections or deletion
- Opt-out of marketing communications
- Request data portability
- Restrict or object to processing
To submit a request, email us at info@heavendove.net.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
8. Children’s Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect data from children. If you believe a child has provided personal information, contact us immediately.
9. International Data Transfers
If you are accessing our Website from outside our operating country, please note that your information may be transferred and processed in a location with different data-protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Website signifies acceptance of the updated terms.
11. Contact Us
For questions or requests related to this Privacy Policy, please contact us at:
Email: info@heavendove.net
Website: https://heavendove.net