At Heaven Dove, we want you to be fully satisfied with your purchase. This Refund Policy explains how refunds, returns, and exchanges are handled for all purchases made on heavendove.net.
By placing an order with us, you agree to the terms below.
1. Returns & Refund Eligibility
We accept returns and provide refunds under the following conditions:
1.1 Damaged or Defective Products
If the product arrives damaged, defective, or incorrect:
- You must contact us within 7 days of delivery.
- Provide clear photo or video evidence of the issue.
- Once verified, we will offer a replacement or a full refund.
1.2 Change of Mind
Due to hygiene and safety reasons (especially for beauty, skincare, and personal care products), we do not accept returns for:
- Opened products
- Used products
- Products not in their original packaging
If the item is unopened and unused:
- Contact us within 14 days of delivery.
- Return the product at your own expense.
- Once received and inspected, we will issue a refund.
1.3 Non-Returnable Items
We cannot accept returns for:
- Used items
- Gift cards
- Clearance or final-sale items
- Digital products (if applicable)
2. Refund Process
2.1 How to Request a Refund
Email us at info@heavendove.net with:
- Your order number
- Reason for refund
- Photo/video proof (if applicable)
Our team will respond within 24–48 hours.
2.2 Refund Method
Once approved:
- Refunds are issued to your original payment method.
- Processing time: 3–7 business days depending on your bank or payment provider.
2.3 Late or Missing Refunds
If you haven’t received your refund after 7 business days:
- Check with your bank or card provider
- Contact us at info@heavendove.net
3. Order Cancellations
You may request cancellation within 12 hours of placing your order.
After this window, orders are typically already processed and cannot be canceled.
If the order has already shipped, you must wait to receive it and then follow the return process.
4. Exchanges
We only replace items if:
- They are defective
- They arrive damaged
- The wrong item was shipped
If you need an exchange, email us at info@heavendove.net.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service.
- We are not responsible for lost return shipments.
6. Contact Us
If you have any questions about this Refund Policy or need help with a request, contact us at:
📧 Email: info@heavendove.net
🌐 Website: https://heavendove.net